SoftwarePilgrim Fintech
Pilgrim · Finance
A secure client portal and SaaS platform for a fintech startup — role-based access, workflows and real-time reporting.
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AI · Technology
CityCube Support AI
An AI support assistant that answers 80% of customer queries automatically and learns from every conversation.
Client: CityCubeYear: 2025Placeholder project
About the project
The challenge, the build, the outcome
CityCube's support team was drowning in repetitive queries. We built an AI assistant trained on their knowledge base that resolves common issues instantly and hands complex cases to humans.
The assistant integrated with their helpdesk and CMS, delivering faster resolutions and dramatic cost savings.
Services delivered
Key results
80%
Queries automated
<3s
Response time
-45%
Support costs
Technologies
OpenAILangChainNode.jsPineconeZendesk
Project details
- Client
- CityCube
- Industry
- Technology
- Category
- AI
- Year
- 2025
- Status
- Placeholder demo
More work
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Let's build together
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